TERMS & CONDITIONS OF BUSINESS
PORTMAN UK
These Terms & Conditions apply to all works, services, quotations, installations, maintenance, servicing, repairs, reactive callouts, and associated works carried out by Portman UK and all associated divisions, including but not limited to:
By instructing Portman UK (“the Company”) to proceed with any works, the Client agrees to the following Terms & Conditions.
1. QUOTATIONS & ACCEPTANCE
1.1 All quotations are valid for 14 days unless otherwise stated in writing.
1.2 Quotations are based on the information available at the time of survey, discussions, drawings, photographs, specifications, or client instruction.
1.3 Any works outside of the original quotation scope shall be treated as additional works and may incur further charges.
1.4 Acceptance of a quotation, estimate, purchase order, email confirmation, text/WhatsApp confirmation, site instruction, or instruction to proceed shall constitute acceptance of these Terms & Conditions.
1.5 The Company reserves the right to amend or withdraw quotations prior to formal acceptance.
2. VARIATIONS & ADDITIONAL WORKS
2.1 Any additional works, upgrades, alterations, remedial works, unforeseen works, or client changes requested after commencement may be chargeable.
2.2 Variations should be approved verbally or in writing before work proceeds, where reasonably possible.
2.3 Emergency safety-related works required to make systems, properties, or installations safe may proceed without prior approval where immediate action is reasonably necessary.
2.4 The Company shall not be responsible for delays or additional costs caused by:
3. ACCESS & SITE CONDITIONS
3.1 The Client shall provide safe and reasonable access to all required working areas.
3.2 The Client is responsible for ensuring:
3.3 The Company reserves the right to suspend works where working conditions are unsafe, abusive, unsuitable, or non-compliant with health & safety requirements.
3.4 Additional charges may apply for:
4. EXISTING SYSTEMS, STRUCTURES & CONCEALED DEFECTS
4.1 The Company cannot be held responsible for faults, failures, leaks, corrosion, blockages, electrical faults, roofing defects, drainage failures, structural weaknesses, pipework failures, or defects relating to existing systems, installations, or structures.
4.2 Existing systems and structures may contain hidden or pre-existing defects that only become apparent during or after works commence.
4.3 The Company shall not be liable for the failure of existing:
due to age, wear and tear, corrosion, scale, sludge, movement, historic defects, poor previous workmanship, weathering, or unsuitable system design.
4.4 Any concealed defects discovered during works may require additional remedial works at additional cost.
5. MECHANICAL, ELECTRICAL & BUILDING SYSTEMS
5.1 Existing systems are tested visually and operationally where reasonably accessible, but cannot be guaranteed free from defects.
5.2 The Company does not guarantee the condition, lifespan, performance, or compatibility of existing systems unless specifically confirmed in writing.
5.3 Plumbing, building services, cooling, roofing, renewable, drainage, and electrical systems may contain historic defects, corrosion, blockages, sludge, scale, deterioration, water ingress, design faults, or non-compliant installations outside of the Company’s control.
5.4 Where systems are deemed unsafe, defective, non-compliant, or beyond economical repair, the Company reserves the right to isolate, disconnect, cap, condemn, or make safe as required.
5.5 Any certification, testing, inspection, or commissioning applies only to systems and equipment reasonably accessible and testable at the time of attendance.
6. ELECTRICAL, RENEWABLE & COOLING WORKS
6.1 Electrical, renewable energy, cooling, and air conditioning works are subject to site suitability, manufacturer requirements, and current regulations.
6.2 The Company shall not be responsible for:
6.3 Additional remedial works may be required following inspection, testing, commissioning, or opening-up works.
6.4 Unless specifically included in writing, the following are excluded:
7. DAMAGE, DECORATION & MAKING GOOD
7.1 Whilst reasonable care shall always be taken, the Company cannot guarantee disturbance-free works.
7.2 Minor cosmetic damage, cracking, movement, disturbed finishes, lifted flooring, damaged plaster, damaged decorations, marks, tile damage, roof disturbance, or access-related disturbance may occur during works.
7.3 Unless specifically included, making good, redecorating, flooring repairs, plastering, roofing decoration, specialist finishes, tiling, joinery, or decoration works are excluded.
7.4 Clients are responsible for protecting valuables, furniture, flooring, decorations, IT equipment, stock, and personal belongings within or near the working area.
8. WARRANTIES & GUARANTEES
8.1 Manufacturer warranties apply only where products are installed, commissioned, serviced, and maintained in accordance with manufacturer requirements.
8.2 The Company’s workmanship warranty applies only to workmanship directly carried out by the Company.
8.3 The Company does not warrant:
8.4 Warranty claims become void where systems are:
8.5 The Company shall not be liable for manufacturer defects, supplier delays, warranty claim delays, or product failures outside of its control.
9. Payment Terms
Acceptance of Quotation
Acceptance of this quotation confirms acceptance of Portman UK’s Terms & Conditions, together with the assumptions, exclusions, and payment terms detailed herein.
Deposit
Portman UK reserves the right to request a deposit of up to 50% of the quotation value prior to commencement of works.
Where a deposit is required, the amount will be clearly stated within the quotation. No materials will be ordered, and no installation dates will be secured until the required deposit has been received and cleared.
Final Payment
The remaining balance is due immediately upon completion of the works, unless otherwise agreed in writing prior to commencement.
Late Payment
Portman UK reserves the right to charge interest and reasonable debt recovery costs on overdue accounts in accordance with applicable legislation. Any costs incurred in recovering outstanding debts shall be payable by the client.
Ownership of Materials
All materials, equipment, and goods supplied by Portman UK shall remain the property of Portman UK until payment has been received in full.
Suspension of Works
Portman UK reserves the right to suspend works, withhold labour, delay attendance, and withhold commissioning, certification, warranties, manuals, and handover documentation where payments become overdue.
Variations
Any additional works requested by the client that fall outside the agreed scope shall be subject to a separate charge and may require written approval before commencement.
Access & Delays
The client shall provide suitable access, services, and permissions required to complete the works.
Delays caused by restricted access, third parties, building management, landlords, leaseholders, freeholders, managing agents, or other factors beyond Portman UK’s control may result in additional charges.
Quotations
This quotation is based upon the assumptions detailed within the quotation.
Any unforeseen conditions discovered during the works may require additional costs, which will be discussed and agreed upon before proceeding.
Validity
This quotation is valid for 30 days from the date of issue unless otherwise stated.
Terms & Conditions
This quotation is subject to Portman UK’s full Terms & Conditions, available at PortmanUK.com.
10. CANCELLATIONS & ABORTED VISITS
10.1 The Company reserves the right to charge for:
10.2 Special-order or non-returnable materials may be non-refundable.
11. FORCE MAJEURE
The Company shall not be liable for delays, losses, or inability to perform works due to events beyond reasonable control, including:
12. LIMITATION OF LIABILITY
12.1 The Company’s liability shall be limited to the value of the works directly carried out by the Company.
12.2 The Company shall not be liable for:
12.3 Clients are responsible for maintaining suitable insurance cover for their property, systems, contents, business operations, and associated risks.
13. HEALTH & SAFETY
13.1 The Company reserves the right to stop works immediately where unsafe conditions arise.
13.2 Clients and third parties must not interfere with:
13.3 The Company operates in accordance with relevant UK health & safety legislation and industry guidance.
14. GENERAL
14.1 Estimated timescales are approximate only and not guaranteed.
14.2 The Company reserves the right to subcontract specialist works where required.
14.3 No verbal statement shall override these Terms & Conditions unless confirmed in writing.
14.4 If any part of these Terms & Conditions is deemed unenforceable, the remaining sections shall remain valid.
14.5 These Terms & Conditions shall be governed by the laws of England & Wales.
PORTMAN UK STANDARD
Your Property. Our Responsibility.
Our aim is to provide:
Done once. Done properly.
15. Access, Parking & Travel Costs
Our quotations generally allow for standard travel costs, including parking, congestion and ULEZ charges where reasonably anticipated at the time of quotation.
However, Portman UK reserves the right to apply additional charges where unforeseen or excessive costs arise, including:
Any such costs will be identified and confirmed following the site survey.
Please note: For standard, reactive or emergency call-outs, parking, congestion charges, tolls and any applicable access/travel charges are not included within the call-out or hourly rate and will be charged additionally.
For fixed-price quoted works, standard parking and congestion charges are included unless otherwise stated. Excessive or unforeseen charges, permits, tolls or additional access costs may still be charged separately where applicable.
