PORTMAN HEATING
IMPORTANT TERMS, ASSUMPTIONS & CONDITIONS
1. Standard Inclusions
Unless otherwise stated, our heating quotations include:
Not Included as Standard
Unless specified or selected, the following are excluded:
2. General
All prices shown are estimates only and are subject to a site survey.
Final pricing may change following inspection of:
3. Standard Installation Assumptions
Prices are based on a standard installation, defined as:
Any deviation from a standard installation may result in additional costs following a site survey.
4. Works Not Included as Standard
The following works are chargeable if required:
5. Access, Parking & Travel Costs
Our quotations generally allow for standard travel costs, including parking, congestion and ULEZ charges where reasonably anticipated at the time of quotation.
However, Portman UK reserves the right to apply additional charges where unforeseen or excessive costs arise, including:
Any such costs will be identified and confirmed following the site survey.
6. Making Good & Decorative Works
Optional / Chargeable
The following are not included as standard but may be provided as additional works:
Pipe penetrations will be sealed for weatherproofing and safety purposes only unless additional making-good works are agreed.
7. Access & Working Conditions
The following are excluded unless specifically stated:
Where specialist access is required, this will be assessed and quoted separately following the site survey.
8. Gas, Flue & Electrical Works
Included
Standard gas, flue and electrical connection where existing services are suitable.
Chargeable if Required
Any required upgrades will be identified and quoted following the site survey.
9. Existing Systems & Water Quality
Existing systems may contain:
Additional remedial works may be required following inspection, draining, testing or commissioning.
The Company cannot guarantee the condition of existing pipework, radiators, valves, cylinders, pumps, controls or other system components not replaced as part of the works.
10. Warranty & Servicing
Exclusions
This does not cover faults arising from:
11. Variations & Additional Works
Any works requested outside the agreed scope, or identified as necessary during installation or following a site survey, will be treated as a variation.
All variations will be discussed and agreed upon before work proceeds and may incur additional costs.
12. Delays Outside Our Control
We shall not be liable for delays caused by factors beyond our reasonable control, including:
Installation dates may be adjusted accordingly.
13. Client Responsibilities
The client is responsible for ensuring:
Personal belongings within the work area should be removed or adequately protected before commencement.
14. Payment Terms
Acceptance of Quotation
Acceptance of this quotation confirms acceptance of Portman UK’s Terms & Conditions, together with the assumptions, exclusions, and payment terms detailed herein.
Deposit
Portman UK reserves the right to request a deposit of up to 50% of the quotation value prior to commencement of works.
Where a deposit is required, the amount will be clearly stated within the quotation. No materials will be ordered, and no installation dates will be secured until the required deposit has been received and cleared.
Final Payment
The remaining balance is due immediately upon completion of the works, unless otherwise agreed in writing prior to commencement.
Late Payment
Portman UK reserves the right to charge interest and reasonable debt recovery costs on overdue accounts in accordance with applicable legislation. Any costs incurred in recovering outstanding debts shall be payable by the client.
Ownership of Materials
All materials, equipment, and goods supplied by Portman UK shall remain the property of Portman UK until payment has been received in full.
Suspension of Works
Portman UK reserves the right to suspend works, withhold labour, delay attendance, and withhold commissioning, certification, warranties, manuals, and handover documentation where payments become overdue.
Variations
Any additional works requested by the client that fall outside the agreed scope shall be subject to a separate charge and may require written approval before commencement.
Access & Delays
The client shall provide suitable access, services, and permissions required to complete the works.
Delays caused by restricted access, third parties, building management, landlords, leaseholders, freeholders, managing agents, or other factors beyond Portman UK’s control may result in additional charges.
Quotations
This quotation is based upon the assumptions detailed within the quotation.
Any unforeseen conditions discovered during the works may require additional costs, which will be discussed and agreed upon before proceeding.
Validity
This quotation is valid for 30 days from the date of issue unless otherwise stated.
Terms & Conditions
This quotation is subject to Portman UK’s full Terms & Conditions, available at PortmanUK.com.
15. Cancellation or Postponement
Cancellations or postponements with less than 24 hours’ notice may be subject to reasonable charges covering:
16. Right to Amend or Decline Works
We reserve the right to amend pricing or decline work if an installation is deemed unsafe, non-compliant, structurally unsuitable, or not economically viable following a site survey.
