PORTMAN PLUMBING
Important Terms, Assumptions & Conditions
1. Standard Inclusions
Unless otherwise stated, our plumbing quotations include the following as standard:
Exclusions (Unless Specified or Selected)
The following are not included as standard:
2. General
All prices shown are estimates only and are subject to a site survey.
Final pricing may change following inspection of the property, existing system condition, access requirements, water pressure, drainage arrangements, and compliance with current regulations.
3. Standard Installation Assumptions
Prices are based on a standard plumbing installation or repair, defined as:
Any deviation from a standard installation may result in additional costs following a site survey.
4. Works Not Included as Standard
(Chargeable if Required or Selected)
Unless specified or selected, the following works are not included as standard and will be quoted separately if required:
5. Access, Parking & Travel Costs
Our quotations generally allow for standard travel costs, including parking, congestion and ULEZ charges where reasonably anticipated at the time of quotation.
However, Portman UK reserves the right to apply additional charges where unforeseen or excessive costs arise, including but not limited to:
Any such costs will be identified and confirmed following the site survey.
6. Making Good & Decorative Works
(Optional / Chargeable)
The following are not included as standard but can be provided as additional works if required:
Pipe penetrations will be sealed for safety purposes only unless additional making-good works are agreed.
7. Access & Working Conditions
Unless specified or selected, the following are not included:
If specialist access is required, this will be assessed and quoted separately following a site survey.
8. Existing Pipework & System Condition
All quotations are based on the assumption that existing pipework and plumbing systems are in a serviceable condition.
Hidden defects, inaccessible pipework, corrosion, historic poor workmanship, scale build-up, blockages, or damaged pipework may only become apparent during works.
Additional works may be required where underlying defects are discovered and will be quoted separately.
9. Water Pressure & Flow Rates
Unless specifically agreed, we do not guarantee improved water pressure or flow rates where existing incoming mains pressure, gravity systems, or system design are inadequate.
Additional boosting systems, storage systems, or pipework alterations may be required and will be quoted separately if necessary.
10. Drainage & Blockages
Drainage investigations are based on accessible areas only unless otherwise stated.
Further blockages, collapsed pipework, root ingress, scale build-up, or defects may exist beyond the initially identified issue.
Exclusions
Unless specified or selected, the following are not included:
Specialist drainage works will be quoted separately if required.
11. Leak Detection
Whilst every effort will be made to identify leaks, concealed leaks can be difficult to trace.
Exploratory works, access works, or specialist equipment may be required and may incur additional costs.
We cannot guarantee that all concealed leaks will be identified during an initial investigation.
12. Existing Services & Hidden Defects
Unless otherwise stated, quotations are based on visible inspection only. Hidden defects, inaccessible services, non-compliant installations, damaged pipework, concealed leaks, or historic alterations may only become apparent during works. Any additional works identified will be discussed and quoted separately before proceeding.
13. Temporary Water Shutdowns
Plumbing works may require temporary shutdowns of water supplies during installation, repairs, testing, or commissioning. Whilst every effort will be made to minimise disruption, temporary loss of water services may be necessary during works.
14. Sanitaryware, Fixtures & Client-Supplied Items
Unless otherwise stated, we cannot guarantee compatibility, condition, or warranty of client-supplied fixtures, fittings, taps, sanitaryware, or appliances. Additional labour or materials required due to defective or incompatible client-supplied items may incur additional costs.
15. Warranty & Limitations
We provide a 12-month labour warranty on workmanship carried out by us unless otherwise stated. Manufacturer warranties apply to products and materials supplied and installed, and vary depending on the manufacturer and product.
Warranty Exclusions
This does not cover faults arising from:
16. Variations & Additional Works
Any works requested outside the agreed scope, or identified as necessary during installation or following a site survey, will be treated as a variation. All variations will be discussed and agreed upon before work proceeds and may incur additional costs.
17. Delays Outside Our Control
We shall not be held liable for delays caused by factors beyond our reasonable control, including but not limited to:
Installation dates may be adjusted accordingly.
18. Client Responsibilities
We will take reasonable steps to protect the immediate work area during our work. The client is responsible for ensuring personal belongings within or near the work area are removed or adequately protected prior to commencement. The client is also responsible for ensuring suitable access and permissions are available for works.
19. Payment Terms
Acceptance of Quotation
Acceptance of this quotation confirms acceptance of Portman UK’s Terms & Conditions, together with the assumptions, exclusions, and payment terms detailed herein.
Deposit
Portman UK reserves the right to request a deposit of up to 50% of the quotation value prior to commencement of works.
Where a deposit is required, the amount will be clearly stated within the quotation. No materials will be ordered, and no installation dates will be secured until the required deposit has been received and cleared.
Final Payment
The remaining balance is due immediately upon completion of the works, unless otherwise agreed in writing prior to commencement.
Late Payment
Portman UK reserves the right to charge interest and reasonable debt recovery costs on overdue accounts in accordance with applicable legislation. Any costs incurred in recovering outstanding debts shall be payable by the client.
Ownership of Materials
All materials, equipment, and goods supplied by Portman UK shall remain the property of Portman UK until payment has been received in full.
Suspension of Works
Portman UK reserves the right to suspend works, withhold labour, delay attendance, and withhold commissioning, certification, warranties, manuals, and handover documentation where payments become overdue.
Variations
Any additional works requested by the client that fall outside the agreed scope shall be subject to a separate charge and may require written approval before commencement.
Access & Delays
The client shall provide suitable access, services, and permissions required to complete the works.
Delays caused by restricted access, third parties, building management, landlords, leaseholders, freeholders, managing agents, or other factors beyond Portman UK’s control may result in additional charges.
Quotations
This quotation is based upon the assumptions detailed within the quotation.
Any unforeseen conditions discovered during the works may require additional costs, which will be discussed and agreed upon before proceeding.
Validity
This quotation is valid for 30 days from the date of issue unless otherwise stated.
Terms & Conditions
This quotation is subject to Portman UK’s full Terms & Conditions, available at PortmanUK.com.
20. Cancellation or Postponement
Cancellations or postponements with less than 24 hours’ notice may be subject to reasonable charges to cover labour, materials, allocated time, or specialist equipment bookings.
21. Right to Amend or Decline Works
We reserve the right to amend pricing or decline works if works are deemed unsafe, non-compliant, structurally unsuitable, or not economically viable following a site survey or commencement of works.
